Visual Arts Scotland takes your privacy seriously and this website offers you the ability to browse in complete privacy and you will only be asked for your personal information if you choose to fill in the online form to become a member of the society or to join our mailing list. We will store this information within our own online database so that we are able to contact you. This information is kept private and will not be shared with third parties.
The website will never have access to your financial details as all payments are made on the PayPal website. Click here to find out more about PayPal security. We do not store your financial information in our own database.
Subscribed members will be contacted with regular bulletins containing news of VAS events and opportunities, information on members discounts and promotions offered by our carefully selected partners, opportunities that we offer in conjunction with partnership organisations, exhibition submission details and results, and reminders pertaining to your membership payments.We will never share your details with out discount partners or partnership organisations.
Newsletter subscribers will be contacted with details of VAS exhibitions, events and opportunities.
Visual Arts Scotland adheres to the principals of the Data Protection Act 1998.
Visual Arts Scotland does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of Visual Arts Scotland and you visit entirely at your own risk.
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COMPLAINTS POLICY AND PROCEDURE
Visual Arts Scotland is committed to providing high-quality services to our visitors, whether in person at our exhibitions and events, online or through our membership services. We value complaints and use information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us.
What is a complaint?
We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.
What can I complain about?
You can complain about things like:
What can’t I complain about?
The following issues will not normally be dealt with through the formal complaints procedure;
Who can complain?
Anyone can make a complaint to us, including the representative of someone who is dissatisfied with our service.
How do I complain?
You can complain in writing, either by letter or email. Contact details can be found below.
When complaining, tell us:
You can submit complaints and other feedback in writing to: VAS Administrator, 16 Craighall Terrace, Musselburgh, East Lothian, EH21 7PL. Alternatively, you can email email@example.com. Please note that the administrator works part time and on a flexible basis so your query may not be answered immediately.
What happens when I have complained?
In the first instance the administrator will attempt to resolve your complaint by working with you and the subject of the complaint to reach a satisfactory resolution. If necessary your complaint will be referred to the President and Council of Visual Arts Scotland for discussion and resolution. All correspondence should be directed through or copied in to the official VAS email address; firstname.lastname@example.org so that an accurate record of correspondence can be maintained.
If you have a complaint about the governance or charitable status of the charity you can find more information at the Office of Scottish Charity Regulators website, https://www.oscr.org.uk/about-charities/raise-a-concern
We may refuse to consider complaints if they are accompanied by unacceptable behaviour or where they make unreasonable demands on our resources. Visual Arts Scotland has a duty of care to its employees, volunteers and members, and a duty to ensure that the organisation is able to provide services to all who want them.
Some examples of unacceptable behaviour are outlined below: